Aviarena was founded in October 2009 under a different name: Part Tracing. We operate worldwide in the trade of aircraft parts and tools. Our clients are international airlines, maintenance companies, and intermediate parties. Through our extensive network, we can provide substantial savings while delivering on time and providing excellent customer care.
Our next phase began in 2014 when clients asked if we could take care of repairs and assist with stock management. Inspired by a new business path, we began expanding to do far more than searching for the right parts. From that moment, we felt that the name Aviarena was a much better fit. Did you know that ‘avia’ means ‘in the air’, and ‘arena’ is Latin for ‘where everything comes together’?
When we started, it was just the two of us. Our friendly team has now expanded to 15, plus two curious interns. Along with efficiency guarantee, customer service has always been an important part of our business. That’s how we’ve managed to maintain a flawless delivery record for nearly a decade.
Through our tried and true operational plan, we can relieve your worries, reduce unnecessary costs, and make efficiency a successful part of your business.
We deliver fast & good!
What we stand for
Internal vision:
We elevate our employees and clients to a higher professional level and work together to be an industry leader.
External vision:
We ensure professionalism through all communication outlets, bringing supply and demand together for our clients while consistently improving our process to provide a positive experience.
Mission statement:
Our mission is to act as industry leaders, excellence in supplying commercial aircraft parts to airlines, MRO’s, brokers and stockists.
We aim to be your preferred supplier, offering reliable and fast services creating a strong bond with our customers around the world. Our own stock, extensive international network and smart partnerships help fulfill our efficient supply guarantee. We deliver fast, and we do it well.
Aviarena applies three core values which its employees observe in performing their daily activities
Empathetic
In their behaviour towards co-workers and our customers, Aviarena employees are aware of others’ feelings, and give one another the space to be themselves.
Enterprising
At Aviarena, there is always room for taking initiative if this is in the company and the client’s best interests. Giving advice and receiving feedback from others is a priority here. Taking on challenges and responding pro-actively to market changes take top priority at Aviarena.
Responsibility
Being accountable for your own actions, discussing problems, and putting yourself in someone else’s place when it comes to behaviour, needs and motives is how Aviarena defines responsibility.
Our succes factors
Aviarena identifies four critical success factors:
Customer-oriented
At Aviarena, co-operations are king! We sincerely care about our clients. Our goal is to exceed your expectations.
“Aviarena employees constantly monitor the satisfaction of our clients and understand that our service also affects your customers down the line. We feel a shared, indirect responsibility for your customers and value them equally.”
Quality-oriented
Our quality guarantee sets our company apart from the competition. We believe in monitoring and improving our services to create an optimal customer experience.
“Aviarena aims to be a trendsetter, and this is why quality is the keyword in our organization. Our employees work hard every day to dot the i’s and cross the t’s. They always look for ways to improve the quality of our services.”
People-oriented
We believe in teamwork and know that happy employees make a difference. We communicate our expectations clearly and always have consideration for our client’s wishes and needs. Our customer care team offers respectful and friendly services. We show respect for one another’s time and qualities, and speak in a friendly tone.
“Contact between individuals is what it’s all about in the aviation industry. Our employees can demonstrate empathy in the way they treat their co-workers and our clients.”
Results-oriented
Aviarena employees are results focused and are accustomed to working with clear KPIs. We are enterprising and feel responsible for achieving our common goals.
“Our employees’ focus is always on achieving results. Good results for our clients, and thus for our organization. Aviarena is accustomed to working with clear-cut KPIs to drive the maximum return from every customer contact”
Join Aviarena
Aviarena is a company operating worldwide in the trade of aircraft parts and tools. Additionally, we offer repair management, stock management assistance, and AOG services. Our customers are international airlines, maintenance companies, and intermediate parties. We have daily contact with clients all over the globe.
Top quality services are essential to us. We believe this is key to our success. We also appreciate a no-nonsense mindset—do you have what it takes? Note: all our jobs are aimed at Dutch native (or fluent) speakers.
Want to join our team? Send us your CV or give us a call directly.